Storage Redbridge Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Redbridge provides storage and related removal services within the United Kingdom. By making a booking, using our services, or storing goods with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company who requests or receives services from Storage Redbridge.
Company, we, us, and our mean Storage Redbridge, the provider of storage and related removal services.
Services means any storage, collection, delivery, packing, removal, handling, or associated services supplied by the Company.
Goods means the items that are the subject of the Services, including any items placed into or removed from storage.
Contract means the agreement between the Customer and the Company for the supply of Services, incorporating these Terms and Conditions and any written quotation or confirmation of booking issued by the Company.
2. Scope of Services
The Company provides storage and associated services, which may include collection of Goods, transport, loading and unloading, packing and unpacking, and delivery. The exact scope of Services will be as described in the quotation or booking confirmation issued by the Company and accepted by the Customer.
Any additional services requested after the initial booking, including but not limited to extra packing, additional journeys, or extended storage, may incur additional charges and will only be undertaken at the Companys discretion.
3. Booking Process
3.1 Quotations
Any quotation provided by the Company is based on the information supplied by the Customer and is valid for a limited period as stated in the quotation or otherwise for 30 days from the date of issue. Quotations are estimates and may be revised if the Customer provides inaccurate or incomplete information, or if the scope of Services changes.
3.2 Booking Confirmation
A booking is not confirmed until the Customer has accepted the quotation or proposal issued by the Company, and the Company has acknowledged that acceptance in writing or via an agreed electronic method. The Company reserves the right to refuse any booking at its absolute discretion.
3.3 Information Required
The Customer must provide accurate details of the Goods, including approximate volume, nature of items, access conditions at collection and delivery addresses, and any special handling requirements. The Customer must disclose any items that are fragile, valuable, heavy, bulky, or require special equipment or additional personnel to handle.
3.4 Changes to Bookings
Any requested changes to the date, time, address, scope of work, or required storage period must be communicated to the Company as soon as reasonably possible. The Company will endeavour to accommodate such changes but cannot guarantee availability. Additional charges may apply for changes, and revised terms may need to be agreed.
4. Payments and Charges
4.1 Rates and Pricing
The price for the Services will be as set out in the quotation or booking confirmation. Prices are typically based on factors such as volume of Goods, distance, access conditions, labour required, and duration of storage. The Company may apply minimum charges for certain Services.
4.2 Deposits
The Company may require a deposit to secure a booking. The applicable deposit amount and due date will be stated at the time of booking. Deposits are generally non-refundable, save as expressly provided in these Terms and Conditions or required by law.
4.3 Payment Terms
Unless otherwise agreed in writing, payment for removal and collection services is due prior to or on the date of service, and ongoing storage fees are payable in advance for each billing period. The Company may suspend or refuse Services if payment is not received when due.
4.4 Late or Non Payment
If the Customer fails to make any payment by the due date, the Company may charge interest on the overdue amount at a reasonable commercial rate from the due date until the date of actual payment. The Company may also withhold release of Goods from storage until all outstanding sums, including any interest and reasonable administrative charges, have been paid in full.
4.5 Review of Charges
The Company reserves the right to review and adjust storage charges from time to time, including during the storage period. The Company will provide the Customer with reasonable notice of any changes to periodic storage fees.
5. Cancellations and Postponements
5.1 Cancellation by the Customer
The Customer may cancel a booking by giving written or clearly recorded notice to the Company. Any deposit paid may be forfeited in whole or in part, and cancellation charges may apply, depending on the amount of notice given. The Company will set out any specific cancellation schedule or fees in the quotation or booking confirmation.
As a general guideline, cancellations made close to the scheduled service date may incur higher charges to reflect allocated resources and lost opportunity to undertake alternative work.
5.2 Postponement by the Customer
Requests to postpone agreed dates are treated as a change to the booking. The Company will endeavour to accommodate new dates, subject to availability. If the new date cannot be agreed, the request may be treated as a cancellation and the relevant cancellation terms may apply.
5.3 Cancellation by the Company
The Company may cancel or suspend the Services if the Customer fails to comply with these Terms and Conditions, fails to pay any sum when due, provides misleading information, or if the Company is unable to safely or lawfully carry out the Services. The Company may also cancel or reschedule Services in the event of circumstances beyond its reasonable control, such as severe weather, road closures, industrial action, accidents, or equipment failure.
Where the Company cancels due to its own fault and not due to events outside its control or the Customers default, the Company will refund any sums paid for Services not provided, which shall be the Customers sole remedy.
6. Customer Obligations
The Customer agrees to:
Ensure adequate and safe access to the collection and delivery points, including parking arrangements and necessary permissions.
Pack the Goods safely and securely where packing is not included in the Services, ensuring that items are suitable for handling and storage.
Label any fragile or high value items clearly and notify the Company of any special handling requirements.
Ensure that all Goods are properly prepared for transport and storage, including disconnection of appliances, emptying of fuel or fluids, and securing of loose parts, unless otherwise agreed.
Be present or represented at the time of collection and delivery to supervise and confirm the Goods handled, and to sign any relevant documentation.
Comply with all applicable laws and regulations relating to the Goods and the Services.
7. Goods Not Accepted for Storage or Removal
The Company does not accept for storage or removal certain items, including:
Perishable goods or items requiring controlled temperatures or special environments.
Explosive, flammable, or hazardous materials, including gas cylinders, fuel, chemicals, paints, and aerosols, unless expressly agreed and properly declared.
Illegal items, stolen goods, or items whose possession, transport, or storage would be unlawful.
Cash, securities, precious metals, jewellery, watches, valuable collections, or irreplaceable documents, unless expressly agreed in writing and subject to any special conditions.
Animals, plants, and living organisms.
The Customer must not conceal prohibited goods within other items. The Company may refuse to handle or may remove and dispose of any prohibited items at the Customers risk and expense.
8. Liability and Insurance
8.1 Standard Liability
The Company will exercise reasonable care and skill in the performance of the Services. However, the Companys liability for loss of or damage to Goods is subject to the limitations set out in this section and any applicable law.
8.2 Exclusions of Liability
The Company is not liable for loss or damage arising from:
Inherent vice or preexisting defects in the Goods.
Normal wear and tear, gradual deterioration, or atmospheric or climatic conditions.
Insufficient or unsuitable packing by the Customer where packing is not provided by the Company.
Handling of Goods against the Companys advice or not in accordance with reasonable guidance.
Acts or omissions of the Customer or third parties.
Events beyond the Companys reasonable control, including natural disasters, fire, flood, war, civil disturbance, or industrial disputes.
8.3 Limitation of Liability
To the extent permitted by law, the Companys liability for any claim in respect of loss or damage to Goods, or for any delay or failure in performance, whether in contract, tort, or otherwise, shall be limited to a reasonable sum that reflects the provable loss, subject to any monetary cap notified to the Customer or stated in the Companys policies.
The Company will not be liable for any indirect or consequential loss, including loss of profit, business interruption, or loss of opportunity, arising out of or in connection with the Services.
Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, or for any other liability that cannot lawfully be excluded.
9. Waste and Environmental Regulations
The Company operates in accordance with relevant UK waste and environmental regulations. The Customer must not request the Company to handle or dispose of waste in a manner that would breach such regulations.
Where the Company agrees to remove unwanted items or waste, this will be subject to separate charges and any necessary licences or permits. Certain items may need to be taken to designated facilities and may incur additional fees. The Customer is responsible for accurately describing any waste or unwanted items and for segregating hazardous or restricted waste where required.
The Customer must not place waste, rubble, chemicals, or other unsuitable materials into storage containers or with Goods intended solely for storage, unless this has been expressly agreed in writing.
10. Storage Terms
10.1 Storage Period
The storage period will commence on the date the Goods are placed into the Companys care and will continue until the Contract is terminated or the Goods are removed in full.
10.2 Access to Stored Goods
Customer access to stored Goods is by prior arrangement and subject to the Companys procedures and opening hours. The Company may require reasonable notice for access and reserves the right to charge a handling fee where staff time or special equipment is required.
10.3 Non Payment and Lien
If storage or other charges remain unpaid, the Company may exercise a lien over the Goods, meaning it may retain possession of the Goods until all sums due under the Contract have been paid. After giving reasonable notice, the Company may, where permitted by law, sell or otherwise dispose of some or all of the Goods to recover outstanding sums and associated costs. Any surplus funds, after deduction of charges and costs, will be returned to the Customer where possible.
11. Complaints and Dispute Resolution
The Company aims to provide a professional and reliable service. If the Customer is dissatisfied, they should raise any concern or complaint with the Company as soon as possible, providing full details of the issue, relevant dates, and any supporting information.
The Company will investigate complaints in a fair and timely manner and will seek to reach a reasonable resolution. If a dispute cannot be resolved directly, either party may consider using alternative dispute resolution methods where appropriate.
12. Data Protection
The Company will collect and process personal data relating to the Customer in order to provide the Services, manage bookings and payments, and comply with legal obligations. Personal data will be handled in accordance with applicable UK data protection laws and the Companys privacy practices. The Customer is responsible for ensuring that any personal data provided about third parties, such as alternative contacts, is supplied with their knowledge and consent.
13. Variation of Terms
The Company may update or amend these Terms and Conditions from time to time. The current version will apply to any new or renewed Contract. For ongoing storage arrangements, the Company will provide reasonable notice of any material changes that may affect the Customers rights or obligations.
14. Severability
If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed and the remaining provisions shall continue in full force and effect.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company retains the right to bring proceedings in any other jurisdiction where enforcement is required or where the Customer is resident.
By proceeding with a booking or using our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
